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Keen to know exactly what you are paying for with our Airbnb Management Service?
Assistance to get your place 'guest' ready
We are happy to offer advice on property presentation and getting your home 'guest ready'.
Professional profile and listing creation
We create professional copy for your listing, highlighting the best features of your home and surrounding areas. We monitor the success of the description and tweak it to ensure maximum hits. We do much the same with photos, re-ordering them according to the season and success.
Listing optimisation and dynamic pricing
We continually screen the market and adjust your listing details and occupancy rate. This ensures that your property holds a competitive edge, moving up in search results, yielding higher returns and maximum occupancy.
Guest communication
100% of guests’ communication is handled by us so you can relax. Guest interaction is given top priority. Emergency contact numbers are provided.
Guest screening
We subtly screen guests that will be staying at your home to ensure that it is being respected at all times.
Guest Welcome Book
We create a digital 'Welcome Book' for your home. An SMS link to the Welcome Book is forwarded to each guest prior to their stay. This details places of interest, our favourite local restaurants, wineries, breweries and attractions. It contains operating instructions for appliances in your home.
Calendar management and bookings
Bookings are maintained on leading vacation rental websites. Calendars are updated with confirmed bookings in real time.
Check-out inspection
We use our same cleaning team – so each time your property is vacated they check that everything is as it should be.
Cleaning and linen
Our team of cleaners come in after each vacate. They give your place a thorough clean and prepare the home for the next visitors. They handle all the cleaning, linen and laundering.
Property Maintenance
After each clean, our cleaners update us on any maintenance required. In addition, we perform regular inspections of your property and promptly respond to any maintenance requirements.
Consumables replenishment
We restock household consumables such as toilet paper, soaps, dishwashing liquids, etc, as required. The cost of consumables is an additional charge and is deducted from your monthly revenue.
Owner dashboard and owner bookings
You will receive login details so that you can add your own personal bookings into the bookings calendar.
Repairs and maintenance
We have a team of professional tradesmen on call to handle any maintenance or issues that may arise. We will always inform you of any major issues before work is carried out.
Guest reviews
Your search ranking on leading vacation rental websites relies heavily on guest reviews, so we give a high priority to following up and obtaining a review from each guest.
Reports
We supply you with a monthly income, expense and profit and loss report together with a monthly deposit of earnings to your bank account. We also provide end of year financial reports.